Ajay Agrawal is Vice President, Aftermarket, for UTC Aerospace Systems. He is responsible for leading the worldwide commercial and military aftermarket business and customer service at UTC Aerospace Systems, including long-term aftermarket programs, spares, part repairs, asset management and technical and strategic support. He also has direct ownership of key customer interfaces including the 24/7 Customer Response Center and the Customer Portal.
Agrawal previously served as Vice President, Commercial Aftermarket, for Pratt & Whitney. In this role, he was responsible for the transactional aftermarket business including spares, engine overhauls and repairs. He also led development and execution of go-to-market strategies for all engine models within P&W’s commercial engine business.
Agrawal joined UTC’s strategy and business development team in 2005 and has held a variety of roles of increasing responsibility at the UTC corporate office, Hamilton Sundstrand and Pratt & Whitney. Prior to joining UTC, Agrawal worked with Bain & Company, a leading consulting firm, in positions of increasing responsibility from 1998 to 2005.
Ajay holds a doctorate in metallurgical engineering from University of Missouri and a MBA from Carnegie Mellon University.