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UTC OTIS UTC CLIMATE, CONTROLS & SECURITY PRATT & WHITNEY UTC AEROSPACE SYSTEMS

Customer Service

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UTC Aerospace Systems provides aftermarket customers with a global team of experts to ensure comprehensive support 24/7, 365 days a year. Customers can count on UTC Aerospace Systems for consistent spares and repair performance, product support, and issue resolution. We are committed to providing a seamless interaction and best-in-class service anytime, anyplace.

UTC Aerospace Systems is proud to offer:

  • A global MRO network
  • Enhanced technical and program field support
  • Flexible, tailored programs and service offerings
  • AOG & Technical Support Centers
  • Web-based customer tools for transactional ease

FAQs

  • How can I get access to the Customer Portal?
  • How do I order spare parts?
    • Existing Customers can continue to order spare parts using the current process for each company. Visit the Spare Parts page for more information. New customers can register for your respective customer portal or visit page for more info.
  • Should customers continue to send parts for repair to the same locations as they did previously?
    • Yes, customers should continue to send parts requiring overhaul or repair to the same facilities they have used in the past as there is no change in capabilities within the repair stations at this time.