Doing business with Collins Aerospace is getting easier as we deliver a single Customer Portal experience. Users can easily obtain order and account status as well as order related documents and technical publications all in one place.

Contents

Sales terms and conditions

User guides

Customer Portal overview

Customer portal training: Technical requests

Access and profile management

Spares and repair

Technical publications

FAQS

General

Q. How do I gain access to Collins Aerospace Customer Portal?
A. Visit https://customers.collinsaerospace.com/ and click Register.

Q. Can I register with a shared account?
A. Due to International Trade compliance we require an individual email address.

Q. How do I update my email address?
A. We are not able to change/modify user’s email address due to International Trade compliance. You will need to re-register with your new address by visiting https://customers.collinsaerospace.com/ and clicking Register.

Q. How do I reset my password?
A. Go to the Forgot Password page and enter your User ID (email address) to reset your password.

Q. My account is disabled, how do I re-enable it?
A. Due to International Trade compliance we cannot reactivate your account. You will need to re-register by visiting https://customers.collinsaerospace.com/ and clicking Register.

Q. How can I log in if I have exceeded the limit of login attempts?
A. Your account will need to be manually reset. Please contact us at [email protected].

Q. How do I unlock my account?
A. Your account will need to be manually reset. Please contact us at [email protected].

Q. What does "authentication failed" mean?
A. Most likely this means you are using an incorrect password. To reset your password, go to the Forgot Password page and enter your User ID (email address) to reset your password.

Q. I get the message “You are not authorized to view this resource”. What should I do?
A. Your account setup needs to be reviewed. Please contact us at [email protected].

Q. What is Duo Multifactor Authentication (MFA) and why do I need it?
A. Multi-factor authentication (MFA) is a security measure that goes beyond a password to double- and triple-verify a user’s identity before they can access data. The purpose of having all Customer Portal users register and authenticate using Duo MFA is for:

  • Governmental compliance
  • Sharing information securely
  • Avoiding security threats of compromised passwords
  • 80% of security breaches involve compromised passwords

Q. How do I set up Duo Multifactor Authentication?
A. Review our setup instructions for Duo Multifactor Authentication.

Q. Do I need a smartphone to use Duo Multifactor Authentication (MFA)?
A. A smartphone is not required for Duo MFA. Review our setup instructions to see how to log in with Duo MFA without installing the DUO app.

Q. How do I set up Duo Multifactor Authentication using a landline or office phone?
A. Review our setup instructions for Duo Multifactor Authentication using a landline or office phone.

Technical publications

Q. How do I gain access to technical publication documents?
A. Please log in to request access to Technical Publication documents.

Q. I have issues with technical publications, who do I contact?
A: Contact the appropriate administrator found on the Technical Publications page.

AOG 24/7 support

Our 24/7 Customer Response Center is available at all times to respond to your needs for Collins Aerospace components and systems.

Phone (toll-free in the U.S.)
1-877-808-7575

Phone (outside the U.S.)
1-860-654-2500

Fax
1-860-660-0372

Email
[email protected]

Portal

Log in to our customer portal to search for spare parts availability and pricing, check your order status, view technical publications and more.

Customer portal support
[email protected]

Training support
[email protected]

Additional contacts
24/7 Customer Service
Technical Publications