CUSTOMER PORTAL

Doing business with Collins Aerospace is getting easier as we deliver a single Customer Portal experience. Users can easily obtain order and account status as well as order related documents and technical publications all in one place.

Legacy Hamilton Sundstrand, Goodrich, and Ground Support Equipment businesses and customers are under a single Customer Portal website: https://www.customers.utcaerospacesystems.com.


The basic ecommerce functionality has not changed. You will be able to search parts, submit RFQs, place orders, and view order status.


The Technical Publications search function has been improved and you will now be able to see all of your requested and viewable publications via your ‘My Publications’ page.

For notification of new publications and publication updates, please setup your email preferences using the User Guide (Email Preferences and Notification Management).


The Ground Support Equipment request for quote functionality is available on our website for you to submit your tooling and test equipment quote requests and orders.


Training Materials

Portal User Guides – User guides available for spares, repairs, and technical publications

Portal Demo – Overview of the Customer Portal functionality.

Customer Training Learning Management System (LMS) online site at: https://utc-external.plateau.com/learning/user/nativelogin.do.

  • You will be able to search the course catalog, view the instructor-led scheduled course offerings, and access training materials that include Training Manuals (TM) and online-learning courses.

  • If you have forgotten your User ID or need your password reset, please contact us at gphsctc@hs.utc.com. Additional instructions are available on the following links:


Sales Terms and Conditions


NEED ACCESS?

To register for access to the Collins Aerospace customer portal click Request Access button on the Customer Portal home page.

To reset your password, please use our self-service Password Management link also found on the Customer Portal home page and select the “Need help signing in?” option located below the login button.


FAQS

Q. How do I gain access to Collins Aerospace Customer Portal?
A. Click here to register for access.

Q. Can I register with a shared account?
A. Due to International Trade compliance we require an individual email.

Q. How do I update my email address?
A. We are not able to change/modify user’s email address due to International Trade compliance. Please click here to register with your new email.

Q. How do I reset my Password?
A. Please click here. To reset, choose the “Need help signing in?” option under the login button.

Q. My account is disabled, how do I enabled it?
A. Due to International Trade compliance we cannot reactive your account. Please click here to register.

Q. How can I login if I have exceeded the limit of login attempts?
A. Please click here. To reset, choose the “Need help signing in?” option under the login button.

Q. How do I unlock my account?
A. Please click here. To reset, choose the “Need help signing in?” option under the login button.

Q. What does authentication failed mean?
A. Your password inputted is incorrect. Please click here. To reset, choose the “Need help signing in?” option under the login button.

Q. I get the “You are not authorized to view this resource”. What should I do?
A. Your account setup needs to be reviewed. Please contact the customer.portal@collins.com.


Technical Publication:

Q. How do I gain access to Technical Publication documents?
A. Please login to request access to Technical Publication documents. For additional resources, please click here.

Q. I have issues with Technical Publications, who do I contact?
A: Please click here to contact the appropriate Technical Publication admin.


Additional Training:

Q. How do I receive additional training?
A. Please click here for the user guide or click here for the tutorial.

AOG 24/7 Support

Our 24/7 Customer Response Center is available at all times to respond to your needs for Collins Aerospace components and systems.​

Portals

Log-on to our customer portals to search for spare parts availability and pricing, check your order status, view technical publications and 

Portal User Guides – User guides available for spares, repairs, and technical publications.

Customer Portal Support:
customer.portal@utas.utc.com

Portal Demo – Overview of the Customer Portal functionality here to view.


Technical Publications Administration:

​​Actuation: techpubs.wolverhampton@goodrich.com

Aerostructures: techpubs2@utas.utc.com

​​Aircraft Wheels & Brakes: awb.techpubs@utas.utc.com

Cargo Systems: Dottie.Elhard@Collins.com

Engine and Environmental Controls, Electric Power & Propellers: tech.solutions@hs.utc.com

Interiors: INTTechPub@utas.utc.com

Landing Gear: TechPubs.Oakville@utas.utc.com

Sensors and Integrated Systems: SIS.Techpubs-MN@utas.utc.com

GSE Support Contact:
GSEQUOTEREQUEST@COLLINS.COM